Privacy policy.
Privacy Policy
Last updated: 01/10/2025
True Craftsmen ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.truecraftsmen.co.uk or engage with our services.
1. Who We Are
True Craftsmen is a UK-based construction and renovation company providing high-quality building, design, and refurbishment services.
For the purposes of the UK General Data Protection Regulation (UK GDPR), True Craftsmen is the data controller responsible for your personal data.
2. Information We Collect
We may collect and process the following information:
a. Information you provide directly
· Your name, email address, and phone number when you complete our contact forms, request a quote, or communicate with us.
· Project details or property information relevant to your enquiry.
· Payment or billing information (where applicable).
b. Information collected automatically
· Technical data such as your IP address, browser type, device information, and how you interact with our website.
· This data is collected through cookies and analytics tools (see section 8 below).
c. Information from third parties
· Referrals or recommendations from third parties or partner businesses (with your consent).
3. How We Use Your Information
We process your personal data to:
· Respond to enquiries or quote requests.
· Deliver construction and renovation services.
· Manage payments and invoicing.
· Improve our website, marketing, and customer experience.
· Comply with legal obligations and maintain business records.
We will only use your personal data when the law allows us to do so, typically under the legal bases of consent, contract, legal obligation, or legitimate interest.
4. How We Share Your Information
We do not sell or rent your information.
We may share your data with:
· Trusted subcontractors or suppliers working on your project.
· Professional service providers (such as accountants, insurers, or IT support).
· Government authorities or regulators if required by law.
All third parties are required to respect the confidentiality and security of your data and only process it in accordance with our instructions.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes it was collected for including legal, accounting, or reporting requirements.
When data is no longer needed, it will be securely deleted or anonymised.
6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request erasure of your personal data ("right to be forgotten").
Object to or restrict certain types of data processing.
Request transfer of your personal data to another provider.
Withdraw consent where processing is based on consent.
To exercise these rights, contact us at info@truecraftsmen.co.uk. We may need to verify your identity before responding to your request.
7. Data Security
We have implemented appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Despite our efforts, no method of online transmission is 100% secure, so we cannot guarantee absolute protection.
8. Cookies and Analytics
Our website uses cookies to improve your browsing experience and analyse website traffic.
· Some cookies are essential for the site to function.
· Others help us understand user behaviour so we can improve our services.
You can control or delete cookies at any time through your browser settings. By continuing to use our website, you consent to our use of cookies in accordance with this policy.
9. Links to Other Websites
Our site may contain links to external websites.
Please note that we are not responsible for the privacy practices or content of those third-party sites.
We encourage you to read their privacy policies before submitting any personal information.
10. Children’s Privacy
Our website and services are not intended for children under 16. We do not knowingly collect personal data from minors.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on this page, with the “Last updated” date clearly stated.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Email: info@truecraftsmen.co.uk
Tel: 07703465099