QUALITY STATMENT
Quality Statement
Last updated: 01/10/2025
1. Our Commitment to Quality
At True Craftsmen, quality is the foundation of everything we build. We are committed to delivering exceptional craftsmanship, reliable service, and complete client satisfaction across every project, from initial consultation to final handover.
Our mission is simple: to combine precision, professionalism, and pride in every detail, ensuring our work stands the test of time.
2. Our Quality Objectives
To achieve and maintain the highest standards, True Craftsmen aims to:
Deliver projects on time, within budget, and to specification.
Continuously improve our construction methods and management processes.
Maintain open, transparent communication with clients throughout every stage.
Ensure all employees and subcontractors understand and uphold our quality expectations.
Monitor performance and feedback to identify areas for improvement.
3. How We Ensure Quality
We maintain a structured and proactive approach to quality management that includes:
Experienced personnel – skilled tradespeople and supervisors who take ownership of their work.
Detailed planning – accurate estimates, realistic timelines, and risk assessments before work begins.
Regular inspections – quality checks at key stages to ensure compliance with specifications and regulations.
Supplier and subcontractor vetting – partnering only with trusted professionals who share our standards.
Continuous improvement – lessons learned from completed projects are reviewed to refine future performance.
4. Health, Safety, and Compliance
We integrate our quality goals with strong health and safety practices. All work complies with current UK building regulations, environmental standards, and relevant codes of practice. Our team is trained to maintain safe, efficient, and high-quality working environments on every site.
5. Client Satisfaction
We believe true quality is measured by client satisfaction. We encourage feedback throughout the project lifecycle to ensure every client’s vision is achieved. Our goal is not only to meet expectations — but to exceed them through craftsmanship, communication, and care.
6. Responsibility
This Quality Statement has been approved by the Managing Director and applies to all employees, contractors, and suppliers engaged by True Craftsmen. Every member of our team shares responsibility for maintaining quality and upholding the company’s reputation for excellence.